Cancellation policy

Purchase Options Cancellation Policy

At Daily Proper, we want to make sure every order is right for your family. Please review the following guidelines regarding order cancellations.

Presale & Standard Orders

Once an order is placed, cancellations are accepted within 24 hours of purchase. After 24 hours, your order enters processing and we are unable to guarantee cancellation.

To request a cancellation, please contact us as soon as possible at customerservice@dailyproper.com or by phone at (313) 483-7055 during business hours (Monday–Friday, 10:00 AM – 4:00 PM).

After the Cancellation Window

If your cancellation request falls outside the 24-hour window, we are unable to cancel the order. However, once your item is delivered, you may be eligible for an exchange or store credit in accordance with our Return & Exchange Policy, provided the item is unused, unwashed, and in original condition with all tags attached within 14 days of delivery.

Preorder Items

If you need to modify or cancel a preorder, please contact us as soon as possible. We will do our best to accommodate changes before production begins. Once production has started, cancellations cannot be guaranteed.

Shop Pay Orders

Please note that orders placed through Shop Pay are charged immediately at checkout. If you need to cancel a Shop Pay order, contact us right away and we will do our best to assist before the order is fulfilled.

Important Reminders

• Refunds are not available; cancellations within the eligible window will be issued as store credit or a voided charge depending on order status.
• If you believe there was an error with your order, please reach out to us before filing a dispute with your bank. Reaching out first is always the fastest path to a resolution.

For any cancellation requests, contact us at customerservice@dailyproper.com or (313) 483-7055.